BRN knows what it means to offer old fashioned customer service. It means being on-site, one-on-one, answering phone calls and being accountable for the commitments and promises we make.
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BRN’s network is operated and maintained by a Network Operations Centre (NOC) capable of receiving BRN’s Network alarms and notifications twenty-four (24) hours a day, seven (7) days a week and of dispatching maintenance and repair personnel. Most times we are aware there is an issue with your equipment or service before you do.
If you have customer support questions please contact the NOC at:
P: +1 (519) 344-6118 (option 5)
E: noc@bregional.com
If you're experiencing an issue with your service, contact our Network Operations Centre for support.
How and when will I be billed?
BRN bills customer for the current month and the invoices are generated on the first of the month.
If you have billing questions please contact the billing department at:
P: +1 (519) 344-6118 (option 3)
E: BRN_CustomerPayments@bluewaterpower.com
*All invoices can be paid by cheque or EFT.
*At this time we do not accept payment by Visa.
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